Making purchases with credit cards is unbelievably easy, which leads many consumers to use them almost exclusively. One of the big advantages of utilizing cards is that they offer extra consumer protection. Not only do they have solid fraud protection, they also offer the ability to fight transactions that were made by mistake.
If a consumer notices a charge on her statement that she didn’t make, she can question it. A dispute can also be filed if something is wrong with the product that was purchased. While this recourse is available, they don’t always go in the consumer’s favor. Here are the basics of how to dispute a credit card charge.
Legitimate Reasons to Question a Transaction
In the credit industry, there are some reasons that are legitimate for disputing a transaction, while others are not. For example, if the product arrived, and it was not as advertised, then the customer can question it. If there are billing errors, such as the company ran it twice for the same item, then the consumer can ask for one of the items to be removed. Another legitimate reason to dispute the charge is if it was fraudulently made by someone else.
Take Quick Action
When it comes to disputing a charge on a card for a billing error, it is important for the customer to act very quickly. The consumer has 60 days to file a claim on the charge. If it is not filed within that time frame, then it cannot be filed.
If the card is stolen and an identity thief runs up a huge bill on it, then the consumer does not have to dispute within 60 days. In this situation, the consumer is only responsible for a maximum of $50 toward the bill. In many cases, the company will also waive the $50 maximum responsibility.
Contact the Credit Card Company
Once an error or problem is noticed, it is up to the consumer to contact the company. This can be done by calling the customer service number on the back of the card. The representative at the call center can typically help the consumer start the process.
The company will need certain pieces of information in order to dispute the credit charge. The consumer should provide the customer service representative with their name, the account number, and the amount being disputed. The name of the vendor processing the transaction should also be provided. In some cases, the consumer can provide the transaction ID number or some other information to make things easier.
During the process of disputing the amount, the consumer may need to get proof of it being made. If the credit card company believes that it was not fraudulent, then the consumer should ask for proof. The credit card company can pull up a copy of the signature on the transaction. The signature should be different from the consumer’s, which will help in proving that the charge was indeed fraudulent.
In many cases, the credit card company will immediately reverse the transaction when the consumer is not happy about something. However, in other situations, the company will need to do a little bit of research and get back to the consumer. When this happens, it could drag on for some time before the representative gets back to the consumer.
In this situation, the consumer may need to follow up with the customer service representative to make sure that it is being handled. The consumer should keep following up on the transaction until it is resolved. It may take a little bit of time, but there’s no reason that it shouldn’t be able to get resolved.
Overall, this is the basic process involved in disputing a credit card charge. It’s really not that complicated, although it may seem intimidating at first glance.